Shipping & Returns

Shipping

All of our prints are packaged with our compostable display bags, along with backing board on our A4 and A3 sizes, and dispatched in an all board envelope. Please see our Eco-packaging page for more information.

We send all of our prints by Royal Mail first class, at a flat rate cost of £1.50. We offer Free Shipping on all orders £30 and over, which is automatically deducted at the checkout.

Please note, due to the current Covid-19 outbreak, we are limiting our postal runs to 1 per week, every Friday. Please allow 7-10 working days for your order. We hope to be back up to our usual 1-3 working day turn around time soon. Thank you for your understanding.

Returns Policy

We take great care in ensuring our prints are of a high standard and that they are packaged carefully in order to arrive with you perfectly. All our prints are made to order so we are unable to accept any returns if you change your mind, so please ensure you have checked your print preferences and personalisation (if required) before you checkout. However, if you find you have made a mistake with your order, please contact us as soon as possible via email infolovemyprint@gmail.com. If your order has not yet been processed then we can amend your order details for you, or offer you a refund if required.

If you are ordering a personalised print, we will send you a proof copy to check via email. This is to ensure any spellings and information is all correct. If you approve this, and then later find there is a mistake with your order once received, we are unable to accept this as a return.

If, on the unlikely occasion, there is an issue with your order once received, please do contact us via email infolovemyprint@gmail.com within 14 days, and we will do our best to resolve your issue. We are unable to offer a return after 14 days.

When offering you a refund, please note you will need to return the item in it’s full original packaging, and it needs to be returned to us undamaged before we can refund you. You will not be refunded for the original postage costs, and in turn it is your responsibility to pay for postage when returning to us.

Please contact us if you have any queries.